1. Introduction
We understand that certain details you provide us are private and personal, and it is important that you feel secure whenever you deal with us. It is also important that you understand how we collect, hold, disclose and protect your personal information. By accessing our Website you agree to be bound by the terms of this Privacy Policy (Policy).
In this Policy:
Act means the Privacy Act 1988 (Cth) as amended from time to time;
BAPS, we, us and our refer to BAPS Swaminarayan Sanstha, Australia Limited ACN 605 414 944 as trustee for the Bochasanwasi Shri Akshar-Purushottam Swaminarayan Sanstha Australia Trust ABN 93 351 993 448;
FERA Services means the service offered by BAPS on the Website for single people seeking partners for marriage;
Registered User means another person who is a registered user of the FERA Services;
you and your refer to each customer or user of the Website (including Registered User of the FERA Services).
2. Collection of Personal Information
The personal information we collect from the Website and store may include (but is not limited to) your name, address, email address, contact details, gender, occupation, company/organisation that you work for, your role in the company/organisation and if relevant, financial information, including credit card information and banking details.
3. Collection of Data
When you access the Website, our server makes a record of your visit and logs information such as the user's server address, the date and time of visit to the site and the pages accessed and documents downloaded from the site.
The data listed above is collected for the purposes of website and system administration, including monitoring to prevent security breaches, enhancement of the Website to the user's needs and research and development.
As part of its functionality, the Website also uses “cookies”. A “cookie” is a small amount of electronic data that is often used by a “host computer" (for example, the computer on which the Website is hosted) and a "local computer" (that is, the computer that you use to browse the Website) to communicate information back and forth. Cookies may be used by the Website in order to obtain statistical data. No personal information will be collected via the use of cookies.
If you do not want information collected through the use of cookies, there is a procedure in most browsers that allows you to deny or accept the cookie feature. However, you should note that cookies may be necessary to provide you with some features of our online services.
4. Use of Personal Information
The information that we ask for is generally used to:
- administer the FERA Services (including "matching" you with other Registered Users);
- keep customers informed of relevant activities, promotions and offers from us;
- communicate with our customers, including dealing with complaints and queries; and
- gain an understanding of our users, customers and your needs to provide a better service in all our areas of activities.
We will not otherwise use your personal information for any other purposes (unless required or authorised by law) without your consent.
You have the right, at any time, to opt out of receiving any advertising or marketing material from us, by either following the “opt out” or “unsubscribe” instructions attached to our emails, marketing materials or otherwise by contacting us via our contact details located at the end of this Policy.
5. Disclosure to Third Parties
Other than in order to "match" Registered Users with one another as part of the FERA Services, we do not generally disclose personal information to third parties. However, we may need to disclose personal information to persons who perform services that enable us to provide the FERA Services to you (e.g. carriers or data storage providers). We will not use or disclose any personal information that we collect about you other than for the purpose for which you have given it to us or a secondary purpose that is related to the primary purpose of collection, as set out in this Policy, or as disclosed to you at the time we collect the information. If the information will be disclosed or used for other purposes, we will take reasonable steps to obtain your consent.
Other than the above, we will not, in the course of our operations, disclose personal information to any outside parties without your consent, unless we are authorised or required to make a disclosure by law, or if otherwise permitted under the Act.
We will not sell your personal information collected from the Website to third parties.
Users’ personal information is uploaded to and kept on servers that we maintain or that are maintained by third parties, some of whom may be located overseas, for example Amazon cloud services. Some of our external service providers might also be located outside Australia and there may be circumstances where your information may be accessed by them (for example, a service provider located in India who carries out web development and management for our Website).
6. Protection of personal information
We take reasonable steps to protect any personal information that we hold from misuse and loss. We also take reasonable steps to protect that information from unauthorised access, modification and disclosure.
We have internal policies in place to manage access privileges, to ensure that only those who really need to can see your personal information.
We maintain physical security, such as locks and security systems, over our electronic data servers, computers and premises. We also maintain up-to-date computer and network security, for example firewalls, anti-virus software, identification codes and passwords and other security measures, in order to control access to computer systems. We also regularly back-up our electronic data to minimise loss of data in the event of system failures.
No data transmission over the internet can be guaranteed to be 100% secure. While we strive to protect your personal information from misuse, loss or unauthorised access, we cannot guarantee the security of any information you transmit or receive from our online service. These activities are conducted at your own risk. As soon as we receive your transmission we make our best efforts to ensure its security.
7. Your access to personal information
You may request a copy of your personal information that we hold by contacting us via our contact details located at the end of this Policy.
We will endeavour to take all reasonable steps to keep any information that we hold about you accurate and up-to-date. If, at any time, you discover that information held about you is incorrect, misleading or outdated or if you otherwise wish to review or correct that information, please contact us.
There are circumstances where, by law, we may not give you access to the personal information we hold about you. For example, we cannot give you access if it would unreasonably affect someone else’s privacy or if giving you access poses a serious threat to someone’s life, health or safety.
8. Terms of use
By accessing this Website and using the FERA Services, you also acknowledge and accept our terms and conditions which may be viewed on the Website.
9. Changes to this Policy
We may modify this Policy at any time, and such modifications shall be effective immediately upon the modified Policy being publicly available on the Website.
10. How Current is this Policy?
This Policy was last updated on November 2019.
11. Contact Us
If you have any questions regarding this Privacy Policy or would like more information about the way we manage personal information, or if you wish to make a complaint about how we have handled personal information about you, please contact us via our website our email at
info.fera@au.baps.orgIf you make a complaint about privacy, we will acknowledge receipt of your complaint, and try to investigate and respond to you within 30 days. If you are unhappy with the outcome, you can lodge a complaint with the Office of the Australian Information Commissioner.
For further information about privacy issues and the protection of privacy, please visit the Australian Privacy Commissioner's website at
http://www.privacy.gov.au.
